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Empowering Your
Digital Lifestyle

Alpha Group, a leader in providing advanced digital services.

About us image

Who We Are ?

We are Alpha Group, a leader in providing advanced digital services. Founded in 2010, Alpha Group has become one of the leading companies in the field of advanced digital services and satellite reception. Alpha Group is committed to providing leading, innovative, and high-quality solutions aimed at achieving customer satisfaction through a select team of experts and technicians who professionally provide all services to clients around the clock. Alpha Group always strives for leadership through continuous innovation and excellence in the services provided to our valued clients.

Our message

Providing exceptional services/products that exceed our clients' expectations, while adhering to the highest standards of quality and professionalism. Our services and products cover Egypt and the Arabian Gulf through official agents in the Arabian Gulf region (Dubai, United Arab Emirates).

Guarantee Policy
All our electronic products are covered by a manufacturer's warranty from the date of purchase (as shown on the invoice), according to each product: * Monitors: 2-year warranty * Fans: 1-year warranty * Receivers: 1-year warranty The warranty covers defects in manufacturing or internal components under normal use. Not covered: * Breakage, cracks, drops, shocks * Liquid or moisture damage * Electrical damage * Misuse or incorrect connection * Unauthorized repair or opening * Removed serial number or unauthorized modifications * Normal wear and tear * Accessories unless stated otherwise To claim warranty: Provide the original invoice or proof of purchase. Inspection: 3–7 business days. If defect is confirmed: Repair, replacement, or refund per company policy. Notes: * Customer must deliver the product with all accessories * Replacement continues the remaining warranty period
Return Policy

We strive to provide high-quality products and complete customer satisfaction. In case of any issue, you can take advantage of our return and exchange policy according to the following conditions: 1. Return or Exchange Period Customers have the right to request a return or exchange within 14 days of the date of receipt, unless otherwise stated on the product. 2. Product Condition The product must be in its original condition, unused, and free from damage, with all accessories, original packaging, and proof of purchase. 3. Conditions Under Which Returns or Exchanges Are Eligible * Receiving a product different from the order * A manufacturing defect * Damage during shipping * Product does not match specifications 4. Conditions Not Covered * Misuse after receipt * Breakage or scratches from use * Installed or used products causing damage * Opened products that cannot be resold * Requests after deadline 5. Inspection and Approval The product will be inspected upon receipt. 6. Shipping Fees Store covers fees if it's their fault. 7. Refund Within 7–14 business days. 8. Replacement After inspection and stock availability. 9. How to Request Contact support with order number and reason.

Values That Drive Us

Quality

Uncompromising standards .

Innovation

Pushing boundaries to solve tomorrow's challenges.

Customer First

Your experience is the compass for our decisions.

Sustainability

Innovating with respect for our planet’s future.

The Minds Behind the Light

Meet the passionate experts dedicated to bringing you the best in tech.

Team member photoJulian ThorneChief Technology Officer
Team member photoJulian ThorneChief Technology Officer
Team member photoJulian ThorneChief Technology Officer
Team member photoJulian ThorneChief Technology Officer